Your information
Privacy Policy
Last updated 12 September 2026
Behind the Business (ABN 16 138 970 922) provides administrative, invoicing and bookkeeping support services. This policy explains what personal information I collect, why I collect it, and what I do with it. I handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What I collect
There are two kinds of information involved in this business, and it matters which is which.
Information about you, as my client. Your name, business name, email address, phone number, postal address, ABN, and the details of the work you ask me to do. If you pay me, I hold records of those payments.
Information about your customers, which I see while doing your admin. When you hand me your invoicing or your inbox, I necessarily see the names, contact details and transaction details of the people you deal with. I am handling that information on your behalf. It stays yours.
How I collect it
- Directly from you, when you enquire, call, text, email or fill in a form on this site
- From the systems you give me access to, in the course of doing the work you have asked for
- From publicly available sources, such as the ABN lookup, where I need to confirm business details
Why I collect it
- To answer your enquiry and give you a quote
- To actually do the work you have engaged me for
- To invoice you and keep proper business records
- To contact you about your work, and to reply when you contact me
I do not use your information, or your customers' information, for marketing to anyone other than you, and I do not build mailing lists out of the contacts I see inside your systems.
Who I share it with
I do not sell your information and I do not share it with third parties for their own purposes. Your information may be stored in or pass through the business tools I use to deliver the service, such as email, cloud storage, accounting and invoicing software. Those providers are bound by their own privacy obligations and are used only to carry out your work.
I will disclose information where the law requires it, for example in response to a court order or a lawful request from a government authority.
Storage and security
Information is stored in password protected accounts with two factor authentication enabled wherever the provider supports it. Where possible I work inside your own systems using my own named login, rather than a shared password, so that you can see what I have accessed and remove that access yourself at any time.
No system is perfectly secure. If a data breach occurs that is likely to cause you serious harm, I will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
How long I keep it
Business and financial records are kept for five years, as Australian tax law requires. Working files and access to your systems are removed when our engagement ends, other than the records I am legally required to retain. If you want your working files handed back when you leave, ask and I will send them to you organised.
Access and correction
You can ask me what personal information I hold about you, ask for a copy, and ask me to correct anything that is wrong. Email hello@behindthebusinessnsw.com.au and I will respond within 30 days. There is no charge for this.
Cookies and this website
This site does not use tracking cookies or advertising pixels. If you submit a form here, the details you enter are sent to me by email and stored by the website host so that I can reply to you.
Complaints
If you think I have mishandled your information, tell me first at hello@behindthebusinessnsw.com.au and I will investigate and respond within 30 days. If you are not satisfied with my response, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Behind the Business, ABN 16 138 970 922, Mid North Coast, NSW.
Email hello@behindthebusinessnsw.com.au or call 0433 020 156.