The fine print

Terms and Conditions

Last updated 12 September 2026

These terms apply to the administrative and bookkeeping support services provided by Behind the Business (ABN 16 138 970 922). By engaging me, you agree to them. If something here does not suit your situation, tell me before we start and we can agree something different in writing.

What I do

I provide administrative support, which may include preparing and sending quotes and invoices, following up overdue accounts, answering customer enquiries, managing scheduling, and organising business records. The exact scope is whatever we agree in writing before the work starts.

What I do not do

• I am not a registered BAS agent or tax agent. I do not prepare or lodge BAS, tax returns or any other statutory lodgement
• I do not provide financial, tax, legal or investment advice. Information I give you is general and administrative in nature
• I do not make payments, move money or access your bank accounts unless we have specifically agreed that in writing and you have set up the appropriate permissions

Quotes and pricing

Prices shown on this website are guide prices. Your actual price depends on your workload and is confirmed with you in writing before any work begins. I will not do work you have not agreed to pay for, and I will not send you an invoice for something we never discussed.

Payment

• Monthly plans are billed in advance, at the start of each billing period
• One off work, including the Admin Reset, is invoiced on completion unless agreed otherwise
• Invoices are payable within 7 days unless stated otherwise on the invoice
• If an invoice remains unpaid after 14 days I may pause work until it is settled

Plan limits

Each monthly plan includes the volume of work described on this site or in your written scope. If your work is heading over that limit, I will tell you before it happens, not after, and we will agree either an hourly rate for the overflow or a move to a larger plan. Included volumes reset each month and do not roll over.

Your responsibilities

• Give me accurate information and timely access to the systems I need
• Tell me promptly if something I have sent on your behalf is wrong
• Keep your own legal, tax and regulatory obligations, which remain yours
• Make sure you are entitled to give me access to the information you hand over

If I am waiting on information or access from you, timeframes pause until I have it.

Confidentiality

Everything I see about your business and your customers is confidential. I will not disclose it to anyone else, use it for my own purposes, or use your business as a named example without your written permission. This obligation continues after our engagement ends.

Intellectual property

Templates, checklists and systems I create specifically for your business are yours to keep and use. Any general templates or working methods I bring with me remain mine, and you are free to keep using the versions set up for your business.

Liability

I take care with your work, but I am providing administrative support, not professional advice. To the extent permitted by law, my liability for any claim connected with these services is limited to resupplying the services or paying the cost of having them resupplied, and I am not liable for indirect or consequential loss such as lost profits.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees that services will be provided with due care and skill.

Ending the arrangement

Either of us can end a monthly plan with one month's written notice. There is no exit fee. On termination I will hand back your files, organised, and remove my access to your systems. You remain responsible for any invoices already issued.

I may end the arrangement immediately if I am asked to do something unlawful, dishonest or misleading, or if I am subjected to abusive behaviour.

Changes to these terms

I may update these terms from time to time. If a change materially affects an existing client, I will tell you in writing before it applies to you.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Contact

Behind the Business, ABN 16 138 970 922.
Email hello@behindthebusinessnsw.com.au or call 0433 020 156.