At Behind The Tools NSW, I want you to be confident in what you are buying. This policy sets out how refunds work, and it operates alongside your rights under the Australian Consumer Law.
You are always entitled to a refund, repair or replacement where a product or service is faulty, not as described, or not fit for its stated purpose. These rights cannot be excluded, and nothing in this policy limits them.
As template kits are delivered instantly by download, change of mind refunds are not available once a download has been accessed. If a product is faulty, does not function as intended, or does not match its description, please contact me and I will provide a replacement or a full refund.
If a service has not been delivered as agreed, please let me know and I will work to resolve it promptly. Where an issue cannot reasonably be resolved, a fair refund will be provided for the portion of the service not delivered.
To request a refund, please email behindthetoolsnsw@gmail.com with your name and the details of your purchase. I aim to respond within two business days.