Money back
Refund Policy
Last updated 12 September 2026
This policy explains when you can get money back, in plain terms. It applies to all services provided by Behind the Business (ABN 16 138 970 922).
Your rights come first
Nothing in this policy limits your rights under the Australian Consumer Law. If my services are not provided with due care and skill, or do not match what I described, you are entitled to a remedy. Depending on how serious the problem is, that may be having the work redone at no cost, or a refund.
The Admin Reset and other one off work
- Your price is confirmed in writing before I start. If you change your mind before work begins, you pay nothing
- If you cancel after I have started, you pay for the work completed to that point and nothing more
- If the work is finished and you are not happy with it, tell me within 7 days. I will fix the problem at no charge. If it cannot reasonably be fixed, I will refund the portion of the fee relating to the work that fell short
Monthly plans
- Plans are billed in advance and run month to month
- You can cancel at any time with one month's written notice. Your plan then runs to the end of that notice period and stops
- Part months are not refunded, because the capacity has been set aside for you. Instead, you keep access to the full month you have paid for
- Included volumes reset each month and unused amounts are not refunded or carried forward
- If I fail to deliver work you have paid for in a given month, you get that month refunded or credited, your choice
Duplicate or incorrect charges
If you have been charged twice, charged the wrong amount, or charged after cancelling, tell me and I will refund it in full within 5 business days. No argument, no process to go through.
What is not refundable
- Work that was completed correctly and to the agreed scope, where you have simply changed your mind afterwards
- Time spent waiting on information or access that you did not provide
- Third party costs I have paid on your behalf with your approval, such as software subscriptions, once they have been incurred
How to request a refund
Email hello@behindthebusinessnsw.com.au with your invoice number and what went wrong. I will respond within 3 business days and resolve it within 14 days. Approved refunds are returned by the same method you paid.
If we cannot agree
If you are not happy with how I have handled a refund, you can contact NSW Fair Trading or the ACCC. I would much rather sort it out directly first, so please talk to me before it gets to that.
Contact
Behind the Business, ABN 16 138 970 922.
Email hello@behindthebusinessnsw.com.au or call 0433 020 156.